Terms of Service
Terms of service
OVERVIEW
Engine tuning is an automotive tuning company, we provide online file tuning service. If you have registered at our website, this means that you accept all the terms and conditions mentioned on this article and you are a professional individual or a workshop owner. Our main services are Eco, Stage1/2 power tuning, as well as DPF, EGR, SCR, Lambda & other system removals. We can also help restore bricked Engine Control Unit and provide any other related professional service, also give any advice if you face a problem with your vehicle.
SECTION 1 - PROVIDING A TUNING FILE
After uploading your original software, we will prepare you a mod file. By uploading your original software you agree to wait until it is prepared under our mentioned time frame. If you need a file extra urgently, please contact us to find out if we can prepare it sooner.
SECTION 2 - FLASHING MODIFIED FILE TO VEHICLE
You must know that all of our files are prepared without checksum, as the most professional tuning tools fix the checksum. If you need a file with checksum fixed manually, please let us know. Also, before flashing provided modified file, you must know that it is risky procedure, especially if the flashing is done via vehicle's OBD port. You must ensure that car battery is additionally charged via battery charger and ECU is supplied at least with stable 13V voltage. Carrying writing procedure without car battery charger connected is very dangerous, because the writing procedure can take much time and drained battery or drop in voltage can result writing failure and ECU will be bricked. You also must know, that you should not touch the cables during writing procedure, as the any interruption in connection as well can lead to failed writing procedure. It is customer responsibility to use genuine and professional tuning tools and flash any given file. Before flashing file you must check:
-IF THE FILE ARCHIVED - UNPACK FILE BEFORE USE
-IF YOU HAVE COMPLETE BACKUP OF CONTROL UNIT AND YOU ARE ABLE TO RECOVER IT IF NECESSARY
If any problems occurs and file is failed to write always open a support ticket with your tuning tool provider. Please also inform us about the issue, we will do our best to get it resolved.
SECTION 3 - SATISFACTION OF THE SERVICE PROVIDED
If you are not happy with the service provided, for example, you do not feel power gain on the remap or it looks smaller then expected, please always contact us. We will do our best to adjust the software to make you satisfied. Also if any other issue occurs with our software, you must inform us and provide as much details as possible, so we can resolve it for you quickly. If you got any fault codes, you must make a photo with fault codes and descriptions in your diagnostic tool. It will help us to investigate and resolve the problem.
SECTION 4 - PRICES AND REFUNDS
Prices for our service are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
Payments for credits are not refundable. You pay for the time we spend on your files. In some unusual cases, when solution is not working we can refund the credit balance and refunded credits can be used for new orders. Credits have no expiration date, so they will stay at your account until you use them for the service.
SECTION 5 - PRODUCTS OR SERVICES
We ensure that our supplied services are fully working and safe till you follow our provided instructions and use genuine tuning tools.
SECTION 6 - PERSONAL INFORMATION
We only have and store your personal information which was provided during registration. The information is used only for invoicing purposes.
SECTION 7 - PROHIBITED USE OF THE SOFTWARE
Provided files are our intellectual property. It means you can use it on specific vehicle, however it is forbidden to share these files to any other users, especially in public forums, discussion boards, etc. If you face any issue, you always must contact us in the first case.
SECTION 8 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Engine Tuning, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 9 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 10 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 11 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom
SECTION 12 - CHANGES TO TERMS SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 13 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to This email address is being protected from spambots. You need JavaScript enabled to view it.